Job Description: Receptionist
Hours: Full time, 5 out of 7 days (40 hours per week)

Purpose of job: Increase revenue and keep existing clientele by improving employee / customer communication. Provide an efficient helpful and friendly atmosphere for the hotels guests and colleagues at all times.
Responsible to: FOH Manager, Team Leader & Company Trainers
Liaison with: All departments, employees and management

Main area of responsibilities
PRODUCT AND SERVICE QUALITY
-To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Dakota standards.
-To ensure that all reservations, registrations and checking in/out duties are carried out to Dakota standards (SOP & training).
-To handle reservation duties in line with the correct Standard Operating Procedure.
-To assist the Night Team as and when required
-To assist Team leader during the shift as required ensuring smooth running of the Front Desk.
-Follow up with guests that the service provided was to their satisfaction.
-To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty).

SWITCHBOARD
-To answer incoming and internal phone calls in a consistent format according to the Dakota Standards (Good morning, afternoon, evening Dakota / Reception)
-To answer all phone calls within 3 rings to provide efficient and high quality telephone service.
-To maintain polite, friendly and courteous telephone manners at all times

MISCELLANEOUS
-To carry out duties as laid down in the Front Office SOP manual
-To have a comprehensive knowledge of the Front Office computer system (Fidelio)
-To up sell hotel facilities to guests, and advise of services in the local area.
-To assist management with training of new Front Office staff.
-To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel.
-To ensure cleanliness and tidiness of the front desk at all times.
-To be aware of house status and room availability at all times.
-To monitor faxes, post and manually written messages to the correct standards.


FINANCE AND ADMINISTRATION
-To be responsible for accurate use of the Fidelio/Micros system and all cash and other payment methods during the shift including correct cash and credit cards reconciliation at the end of the shift.

BUSINESS PROMOTION AND SALES
-To have a pro-active view towards promotions and sales and up-selling where appropriate
-To maximise sales through suggestive selling techniques.
-Acquire knowledge to be able to provide general information on the company and its product range.

HUMAN RESOURCES AND TRAINING
-To be responsive to all training provided and to attend all training sessions.
-To act as a role model to all new employees, by showing a positive approach to team spirit through excellent team support and communication.
-To be supportive with the trainer in their area of expertise.
-To attend department and staff meeting when required.

TECHNICAL SKILLS & GENERAL
-To adhere to all company rules, regulations and procedures and be aware of what is going on in the business.
-To communicate any potential problems to the Manager on Duty.
-To ensure you’re always acting as a “team member”
-To always observe attention to detail with regards to standards.
-To be aware of food hygiene requirements and standards of cleanliness.
-To be aware of health & safety in your workplace.
-To comply with all licensing legislation.

Contact details

• Email: Click here to reply to this ad
• Phone: Reception Manager on 01623727670

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